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F.A.Q

Of course, all the rings are handmade and tailored according to our customers, each ring is therefore unique and never as the others.

The difference between the two kinds is the height of the band. The small band ring has a height of 8mm. The big band ring has a height of 10mm.

The maximum waiting time for the processing of the tailored ring is 7 working days. As soon as the processing phase is complete, the ring will be sent to the address given in the order phase, using Poste Italiane. The ring is completely realized in Italy.

If you can’t proceed to the purchase, you didn’t receive any confirmation email, or you have any other kind of browsing problem, don’t hesitate to contact us using our live chat available from Mon to Fri 9am – 6pm. We will reply to you within an hour.

All the rings, exception made for the rhodium plated collection, are realised in silver 925. A certificate of authenticity is included in the packaging.
*For problems regarding product’s usury, you can immediately contact us at: ordini@alefgioielli.it, denoting the order’s number and the date of purchase.

Once you have completed your order, on request, we can release a non-fiscal bill for occasional performance of self-employment. The amount, therefore, is not under IVA regime.

We accept all the most common payment methods as: Bank transfer (in this case a couple days are needed before the order is confirmed), or Paypal (safe and instant payment) in two ways: payment with account or credit card (in this case no account is required).
All the data in the credit cards are managed by Paypal. Alef does not have access to any information.

Of course, it is possible to require the return of the product within 14 working days from the delivery day.

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(+39) 351 846 6452 

P.IVA 16790231001

alefgioielli@gmail.com

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La produzione si ferma fino al 3 settembre 

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